Refund policy

Return, Replacement & Cancellation Policy

Last Updated: July 2026

At LuxuryLook, every product undergoes strict quality checks before dispatch to ensure you receive the best quality. Please read our Return, Replacement & Cancellation Policy carefully before placing your order.

1. Cancellation Policy

You may request to cancel your order within 12 hours of placing it, provided the order has not been processed or dispatched.

To cancel your order, please email us at luxurylook.online@gmail.com with your Order ID.

If your cancellation request is approved before dispatch and processed, the full order amount will be refunded to your original payment method within 5–7 business days.

2. Return & Replacement Eligibility

We accept returns or replacements only in the following situations:

You receive a damaged or defective product.
You receive the wrong size and would like a size exchange (subject to stock availability).

Important:
To process any claim for a damaged, defective, or incorrect product, you must record an unboxing video from the moment the package is opened. This video helps us verify that the product was damaged or incorrect at the time of delivery. Claims submitted without a clear unboxing video may not be eligible for approval.

Return or replacement requests must be raised within 7 calendar days from the date of delivery.

To be eligible, the product must:

Be unused and unwashed.
Have all original tags attached.
Be returned in its original packaging.
Be free from stains, perfume, deodorant, makeup marks, or any signs of use.

Returns will not be accepted for:

Change of mind.
Wrong product selection by the customer.
Minor color variations due to screen/display settings.
Used, washed, altered, or damaged products caused after delivery.
Requests made after 7 days from the delivery date.
Claims for damaged or defective products without a valid unboxing video.

Promotional Orders

For orders placed under promotional offers (such as Buy 2 Get 1 Free):

The entire promotional bundle (including the free product) must be returned to be eligible for a replacement or exchange.
Partial returns or exchanges from promotional bundles are not accepted.

3. No Refund Policy

LuxuryLook follows a strict No Refund Policy.

Refunds are not available for delivered products.
Eligible claims for damaged products or size issues will be resolved only through replacement or size exchange, subject to inspection and stock availability.
Refunds are applicable only if an order is successfully cancelled before dispatch, as mentioned in the Cancellation Policy.

4. Return Process

Once your return request is approved, we will arrange a reverse pickup within 4-6 business days, wherever service is available.

If reverse pickup is not available in your area, you will be required to self-ship the product to the address shared by our support team.

All return shipping charges will be borne by our company. Customers will not be responsible for any return shipping costs for approved returns.

5. Inspection & Replacement

After receiving the returned product, our quality team will inspect it within 3–5 business days.

During the inspection, we will verify that:

The product meets all our return eligibility conditions.
The original product tags, plastic bag, and product are returned and properly packed.
The returned item is unused, unwashed, and in its original condition.

If any of the above items are missing or the product is not properly packed, the replacement request may be rejected.

If the product passes our quality inspection, your replacement or size exchange will be approved.

The replacement product will be: