Refund policy

Return, Replacement, Cancellation & Refund Policy

Last Updated: July 2026

At LuxuryLook, every product undergoes strict quality checks before dispatch to ensure you receive the best quality. Please read our Return, Replacement, Cancellation & Refund Policy carefully before placing your order.

1. Cancellation & Refund Policy

You may request to cancel your order within 12 hours of placing it.

If your cancellation request is received within 12 hours but the order has not yet been processed or dispatched, the order may be cancelled subject to the applicable cancellation conditions below.

To cancel your order, please email us at luxurylook.online@gmail.com with your Order ID.

Cancellation Charges

A 10% cancellation charge will be deducted from the total order amount for approved cancellations.
If the parcel has already been dispatched before the cancellation request is received, the applicable courier/shipping charges will also be deducted from the refund amount.
The remaining eligible amount will be refunded to the original payment method within 5–7 business days after the cancellation is approved and processed.

Once an order has been dispatched, cancellation may not be possible. In such cases, the applicable courier/shipping charges incurred by LuxuryLook will be deducted from any eligible refund amount.

2. Return & Replacement Eligibility

We accept returns or replacements only in the following situations:

You receive a damaged or defective product.
You receive the wrong size and would like a size exchange (subject to stock availability).

Exchange Charge:

A ₹300 exchange charge will apply for size exchanges requested due to customer size selection.
This ₹300 charge must be paid by the customer before the exchange is processed.
The ₹300 exchange charge does not apply where the wrong product or an incorrect size was sent by LuxuryLook, or where the product is confirmed to be defective or damaged due to a manufacturing/handling issue.

Important:

To process any claim for a damaged, defective, or incorrect product, you must record an unboxing video from the moment the package is opened. This video helps us verify that the product was damaged or incorrect at the time of delivery. Claims submitted without a clear unboxing video may not be eligible for approval.

Return or replacement requests must be raised within 7 calendar days from the date of delivery.

To be eligible, the product must:

Be unused and unwashed.
Have all original tags attached.
Be returned in its original packaging.
Be free from stains, perfume, deodorant, makeup marks, or any signs of use.

Returns will not be accepted for:

Change of mind.
Wrong product selection by the customer.
Minor color variations due to screen/display settings.
Used, washed, altered, or damaged products caused after delivery.
Requests made after 7 days from the delivery date.
Claims for damaged or defective products without a valid unboxing video.

One-Time Exchange Policy

Each order/item is eligible for only one replacement or size exchange. Once a replacement or exchange has been completed, the exchanged/replacement product will not be eligible for any further exchange, replacement, or return, except where required by applicable law.

Promotional Orders

For orders placed under promotional offers (such as Buy 2 Get 1 Free):

The entire promotional bundle (including the free product) must be returned to be eligible for a replacement or exchange.
Partial returns or exchanges from promotional bundles are not accepted.
The applicable ₹300 exchange charge will apply where the exchange is requested due to customer size selection

3. Refund Policy

LuxuryLook follows a No Refund Policy for delivered products.

Refunds are not available for successfully delivered products.
Eligible claims for damaged products or size issues will be resolved only through replacement or size exchange, subject to inspection and stock availability.
Refunds are applicable only for approved order cancellations, subject to the applicable cancellation charges.
A 10% cancellation charge will be deducted from the eligible refund amount.
If the parcel has already been dispatched before the cancellation request is received, the applicable courier/shipping charges will also be deducted from the refund amount.
Any eligible refund will be processed to the original payment method within 5–7 business days after cancellation approval.

4. Return Process

Once your return request is approved, we will arrange a reverse pickup within 4–6 business days, wherever service is available.

If reverse pickup is not available in your area, you will be required to self-ship the product to the address shared by our support team.

All return shipping charges will be borne by our company. Customers will not be responsible for any return shipping costs for approved returns.

5. Inspection & Replacement

After receiving the returned product, our quality team will inspect it within 3–5 business days.

During the inspection, we will verify that:

The product meets all our return eligibility conditions.
The original product tags, plastic bag, and product are returned and properly packed.
The returned item is unused, unwashed, and in its original condition.

If any of the above items are missing or the product is not properly packed, the replacement request may be rejected.

If the product passes our quality inspection, your replacement or size exchange will be approved.

The replacement product will be: